Our values

We expect anyone involved in any Longborough Festival Opera activity to treat others with consideration, respect, generosity, and an awareness of differing perspectives and lived experiences. Our venues are safe spaces, free of fear, bullying or harassment.

Our audiences, staff and participants all have a responsibility to:

  • co-operate with any measures introduced to ensure equal opportunity
  • report any suspected discriminatory acts or practices to a member of staff
  • not harass, abuse or intimidate others 

Longborough Festival Opera is committed to ensuring that everybody feels able to raise such issues and that no individual will be penalised for doing so, unless untrue or made in bad faith.

Conduct contrary to Longborough Festival Opera’s policies will be taken seriously, and we reserve the right to cancel tickets and prevent future attendance.

Harassment is unwanted conduct which is related to one of the protected characteristics (disability, age, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion/belief, sexual orientation). Harassment can be violating the dignity of an individual and/or creating an intimidating, hostile, degrading, humiliating or offensive atmosphere for an individual. You can also suffer harassment even if you don’t possess the protected characteristic or the harassment is not directed at you. Harassment is unlawful under the Equality Act 2010. Examples of harassment are listed below. The list is not exhaustive but gives an indication of the types of behaviour that are unacceptable:

  • embarrassing or offensive jokes
  • unwelcome physical contact or sexual advances
  • the expression of racist, homophobic, etc. views
  • lewd comments and innuendo
  • the sending of offensive emails, text messages, social media messaging etc.
  • displays of pornographic material

Bullying is persistent actions, criticism or personal abuse, which humiliates, intimidates or undermines the individual involved. Examples of bullying are listed below. The list is not exhaustive but gives an indication of the types of behaviour that are unacceptable:

  • verbal abuse e.g. persistent taunting
  • physical violence or violent gestures
  • public humiliation 
  • abuse of position or power
  • withholding information or giving false information
  • exclusion, isolation or segregation

Our responsibilities

  • to take all complaints seriously, treated confidentially and to protect those making complaints from retaliation
  • to deal promptly with all informal and formal complaints
  • to ensure a thorough and fair investigation of a complaint
  • to provide a right of appeal