Privacy Policy

Purpose of policy

We are committed to protecting your personal information and being transparent about what information we hold about you.

Using personal information allows us to develop a better understanding of our audience and in turn provide you with relevant and timely information about the work that we do. As a charity, it also helps us to engage with potential donors and supporters.

The purpose of this policy is to give you a clear explanation of how we collect and use the your information.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

  • What information we may collect about you

  • How we may use that information

  • In what situations we may disclose your details to third parties

  • Our use of cookies to improve your use of the website

  • Information about how we keep your personal information secure, how we maintain it and your rights to be able to access it.

If you have any queries about this policy, please contact boxoffice@lfo.org.uk

Who we are

Longborough Festival Opera is a charity and is funded by trusts, foundations and individual donors and supporters (Company No. 4119186, Registered Charity No. 1087303).

Information collection

Information you give us
When you register on our website, buy tickets or make a donation, we store personal information such as your name, email address, postal address, telephone number and card details. We also store a record of your purchases and donations.

Information about your interactions with us
When you visit our website, we collect information about how you interact with our content. When we send you a postal mailing we store a record of this, and in the case of emails we keep a record of which ones you have opened and which links you have clicked on.

Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not collect this type of information unless there is clear reason for doing so.

Legal basis

There are three bases under which we may process your data:

Contract purposes
When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example, we may need to contact you by email or telephone in the case of a cancellation, in the case of problems with your payment.

Legitimate business interests
In certain situations we collect and process your personal information for purposes that are in our legitimate organisational interests. We only do this if there is no overriding prejudice to you by using your data in this way. We describe below all situations where we may use this basis for processing.

With your explicit consent
For any situations where the two bases are not appropriate, we will instead ask for your consent before using your personal information in that specific situation.

Marketing communications

We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about.

We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings you may object to receiving these at any time by using the contact details at the end of this policy. We will provide you with an option to unsubscribe in every email that we send to you, or alternatively you can use the contact details at the end of this policy.

Other processing activities

In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

  • We may analyse data that we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible;
  • We may analyse data we hold about you in order to prevent identify and prevent fraud;
  • We may store information about you that will help us to communicate in a relevant way with you, in particular when we are approaching you about potential philanthropic support;
  • In order to improve our website we may analyse information about how you use it and the content that you interact with.

In all of the above cases we will always keep your rights and interests at the forefront to ensure that they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.

Third parties

There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:

To our own service providers who process data on our behalf and on our instructions (for example our ticketing system software provider, and catering suppliers). In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.

Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

Cookies

This website uses something called cookies. A cookie is a small text file of letters and numbers that gets put onto your computer when you visit a website. This allows the site to distinguish you from other users.

A cookie isn't a computer program, can't read files on your computer, can't carry viruses and can't install malware onto your computer.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Cookies you may encounter on our website:

Craft
CraftSessionID

This website’s content management system (Craft) uses cookies to help you navigate, and to remember any preferences you have and pages you've already visited.

Google Analytics
__utma __utmb __utmc __utmz __utmx __utmxx _ga _gat

Used by Google Analytics allowing us to track pages you visit, and basic details about your web browsers. They cannot identify you personally.

Spektrix
ASP.NET_SessionId, longboroughfestivalopera

Used by our ticketing system software (Spektrix). Spektrix cookies allow you to login, add multiple items to a shopping cart before purchasing tickets, merchandise and making donations.

For further information about these cookies or any other cookies found within this site, please contact boxoffice@lfo.org.uk

By browsing Longborough Festival Opera, you are accepting the cookies as mentioned above plus any others deemed essential for the best user experience. You can manage cookies in your browser; however, if you decline or delete cookies, areas of the site may not function properly or may behave unexpectedly.

Your debit and credit card information

If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

We optionally allow you to store your card details for use in a future transaction. This is carried out in compliance with PCI-DSS and in a way where none of our staff members are able to see your full card number. We never store your three- or four-digit security code.

Maintaining your personal information

We store your personal information indefinitely so that for any subsequent purchases you make we are able to link them back to a single unique record that we hold for you on our system.

If there are aspects of your record that are inaccurate or that you would like to remove, you can usually do this by logging in to your account through our website. Alternatively please use the contact details at the end of this policy.

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

Security of your personal information

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

Your rights to your personal information

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

Contact details and further information

Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.

Longborough Festival Opera, New Banks Fee, Longborough GL56 0QF.
boxoffice@lfo.org.uk
Tel. 01451 830292