Fundraising & Box Office Assistant
Full-time, permanent | Location: Longborough, Cotswolds
Salary: £23,000–£24,000 per annum, depending on experience
Application deadline: Wednesday 11th March by midday
Do you love working with people, enjoy being part of a busy cultural organisation and take pride in getting the details right? Are you organised, approachable and excited by the idea of supporting world-class opera and a loyal community of supporters?
Longborough Festival Opera (LFO) is looking for a Fundraising & Box Office Assistant to join our friendly, hardworking team at a particularly exciting time for the organisation.
This is a varied, hands-on role that assists both our audience experience and our fundraising activity, making it ideal for someone looking to build a career in the arts, fundraising or audience services.
About Us
LFO is a world-class opera festival based in the heart of the Cotswolds. Each summer, we welcome audiences to our intimate theatre overlooking the Evenlode valley, offering bold, ambitious productions that have gained national and international recognition. We are especially known for our presentation of Wagner’s operas, and alongside the festival, we nurture children and young people through our thriving year-round education programmes.
Founded with a spirit of audacity and creative endeavour, Longborough has grown from humble beginnings into one of the UK’s most exciting opera destinations. With a committed team, a loyal supporter base and a fast-growing reputation for high quality ambitious work, there has never been a more exciting time to join us as we expand our reach, deepen our impact and shape the future of opera in the UK.
About the Role
As Fundraising & Box Office Assistant, you will provide essential administrative and customer-facing support across two closely connected areas of the organisation:
- Fundraising, helping to deliver excellent stewardship to new and existing members as well as grant application support and research
- Box Office, ensuring a smooth, friendly and efficient experience for audiences booking tickets
- You will be a welcoming point of contact for visitors, members and donors, helping to ensure that everyone who interacts with Longborough feels valued, informed and welcome.
- You will be good at data analysis and research, and be AI literate.
Reports to: Individual Giving & Membership Manager & Box Office Manager
Works with: Colleagues across Development, Box Office, Marketing and the wider team and offering a fantastic overview of how a professional arts organisation operates.
Key Responsibilities
Fundraising Support
- Provide administrative support to the Development team, including processing donations and memberships
- Research Trusts & Foundations and assist with the completion of applications, leading to taking responsibility for smaller grant applications
- Assist with supporter communications, acknowledgements and thank-you letters
- Help maintain accurate donor and member records using Spektrix
- Support the delivery of fundraising events and supporter activity, particularly during the Festival season
- Act as a friendly and professional first point of contact for supporter enquiries
Box Office Support
- Process ticket bookings by phone, email and in person, delivering excellent customer service
- Process ticket sales, exchanges and returns using Spektrix
- Respond to audience enquiries with warmth, accuracy and efficiency
- Support front-of-house and Box Office operations during performances, acting as a main point of contact for audiences and remaining confident in a busy, fast-paced customer-facing environment
Administration & Team Support
- Assist with data entry, reporting and general administrative tasks
- Work collaboratively with colleagues across departments, particularly during busy Festival periods
- Support seasonal peaks with flexibility and a positive, can-do approach
Who We’re Looking For
We’re keen to hear from people who are:
- Friendly, approachable and confident communicating with a wide range of people
- Highly organised, accurate and comfortable working with multiple tasks simultaneously
- Calm and professional under pressure
- Interested in the performing arts
- Happy working both independently and as part of a small team
Experience in customer service, administration, fundraising or box office work is desirable, but not essential. What matters most is your attitude, attention to detail and enthusiasm for the role. Experience of working with a CRM database is preferable but training on Spektrix will be given.
Why Work With Us?
At Longborough, you’ll be part of:
- A passionate, welcoming team working at a high artistic level
- A supportive environment where you can learn and develop
- An organisation with a strong sense of purpose and community
- One of the UK’s most distinctive and respected opera festivals
Additional Info
Salary: £23,000–£24,000 per annum
Contract: Full-time, permanent
Location: Longborough, Cotswolds (a driving licence and access to a car are required due to our rural location) and some remote working will be possible
Working pattern: Some evening and weekend work will be required, particularly during the Festival season